Order processing days are Monday to Friday (9am to 5pm working hour), any order on weekends or legal public holidays may affect your order processing and shipment dates.
Delivery & Installation
We will only deliver our products with proper full delivery address within Klang Valley, PO Box is not applicable. If any outside Klang Valley such as Penang, Johor etc, please call us at 012-3058136 for the delivery charges.
Delivery period :-
All items : within 1 – 2 weeks
Custom made products : within 3 – 4 weeks
Renovation : will advise depends on the projects
** All the above period is estimated only, some items maybe faster than the estimated time frame. We will inform customer 3 days in advance before the delivery & installation.
** Delivery will be on Monday to Friday (9am to 5pm) working day EXCLUDE Public Holiday.
Free delivery areas in Klang Valley as listed below :-
1. Ampang 21.Miharja
2. Bangsar 22.Mont Kiara
3. Bandar Baru Selayang 23.Petaling Jaya
4. Bandar Putra Permai 24. Port Klang
5. Bandar Sri Damansara 25.Puchong
6. Bandar Utama 26.Pudu
7. Bangi 27.Segambut
8. Batu Caves 28.Setapak
9. Bukit Damansara 29.Sentul
10. Cheras 30.Sri Hartamas
11.Damansara Jaya 31.Sri Petaling
12.Damansara Town Centre 32.Sungai Buloh
13.Damansara Utama 33.Subang Jaya
14.Kajang 34.Sungai Besi
15.Kepong 35.Taman Melawati
16.Klang 36.Taman Tun Dr Ismail Jaya
17.Kota Damansara 37.UEP Subang
18.Kuala Lumpur 38.Wangsa Maju
19.Maluri 39. Putrajaya
Area in Klang Valley that not listed above will be charge RM120.00 per trip :
All items are refundable within 7 days from the date of delivery, if they have not been opened, installed or used except custom made and non-standard color upholstery items.
i) To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.
ii) we will not accept any items without carton boxes, plastic packaging or with scratched and / or dirty marks.
iii) all items that have been installed will not be returnable, kindly check all items before installation starts.
iv) you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
AIM warrants against manufacturing defects for all items such as seating mechanism, gas lift, adjustable armrest, castor, metal leg except upholstery of chairs, melamine/MDF board such as worktops/wooden leg, glass and accessories.
Any damage from accident, vandalism, alteration or abuse of the product from its original, shall NOT be considered as manufacturing defects.
All items are warranty for 12 calendar months with free labor service from the date of purchase or Invoice.
To report a defective products, the customer may ease communication both parties, please send to firstname.lastname@example.org with 3 photographs of :-
a. The products
b. Damage part / number
c. Tax Invoice image / number
The product replacement process may take up to two months.
Please call or sms or whatsApp to +6012 305 8136 to schedule a warranty service.
** Color showing in website may vary from the actual products.