• Order, Shipping, Refund Policy & Warranty

Order, Shipping, Refund Policy & Warranty


Order processing days are Monday to Friday (9am to 5pm working hour), any order on weekends or legal public holidays may affect your order processing and shipment dates.

Delivery & Installation

We will only deliver our products with proper full delivery address within Klang Valley, PO Box is not applicable. If any outside Klang Valley  such as Penang, Johor etc, please call us at 012-3058136 for the delivery charges.

Delivery period :-

All items                           :  within 1 – 2 weeks

Custom made products :  within 3 – 4 weeks

Renovation                       :  will advise depends on the projects

** All the above period is estimated only, some items maybe faster than the estimated time frame. We will inform customer  3 days in advance before the delivery & installation.

** Delivery will be on Monday to Friday (9am to 5pm) working day EXCLUDE Public Holiday.

Delivery Area

Free delivery areas in Klang Valley as listed below :-

1. Ampang                                                     21.Miharja

2. Bangsar                                                     22.Mont Kiara

3. Bandar Baru Selayang                              23.Petaling Jaya

4. Bandar Putra Permai                                24. Port Klang

5. Bandar Sri Damansara                             25.Puchong

6. Bandar Utama                                          26.Pudu

7. Bangi                                                         27.Segambut

8. Batu Caves                                               28.Setapak

9. Bukit Damansara                                      29.Sentul

10. Cheras                                                    30.Sri Hartamas

11.Damansara Jaya                                      31.Sri Petaling

12.Damansara Town Centre                       32.Sungai Buloh

13.Damansara Utama                                    33.Subang Jaya

14.Kajang                                                       34.Sungai Besi

15.Kepong                                                     35.Taman Melawati

16.Klang                                                         36.Taman Tun Dr Ismail Jaya

17.Kota Damansara                                      37.UEP Subang

18.Kuala Lumpur                                           38.Wangsa Maju

19.Maluri                                                        39. Putrajaya


Area in Klang Valley that not listed above will be charge RM120.00 per trip :

1. Rawang

2. Semenyih

3. Putrajaya

Refund Policy

All items are refundable within 7 days from the date of delivery, if they have not been opened, installed or used except custom made and non-standard color upholstery items.

i)  To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.

ii)  we will not accept any items without carton boxes, plastic packaging or with scratched and / or dirty marks.

iii) all items that have been installed will not be returnable, kindly check all items before installation starts.

iv) you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


AIM warrants against manufacturing defects for all items such as seating mechanism, gas lift, adjustable armrest, castor, metal leg except upholstery of chairs, melamine/MDF board such as worktops/wooden leg, glass and accessories.

Any damage from accident, vandalism, alteration or abuse of the product from its original, shall NOT be considered as manufacturing defects.

All items are warranty for 12 calendar months with free labor service from the date of purchase or Invoice.

To report a defective products, the customer may ease communication both parties, please send to aimsure@gmail.com with 3 photographs of :-

a. The products

b. Damage part / number

c. Tax Invoice image / number

The product replacement process may take up to two months.


Warranty Coverage:

Please call or sms or whatsApp to +6012 305 8136 to schedule a warranty service.


** Color showing in website may vary from the actual products.